Amazon Responds to Outrage; Blames Glitch for Book De-Rankings

If it’s a glitch and Amazon is working to fix it and restore the rankings, bravo. The pressure must not stop until the rankings are back in place!

A groundswell of outrage, concern and confusion sprang up over the weekend, largely via Twitter, in response to what authors and others believed was a decision by Amazon to remove adult titles from its sales ranking. On Sunday evening, however, an Amazon spokesperson said that a glitch had occurred in its sales ranking feature that was in the process of being fixed. The spokesperson added that there was no new adult policy.

For most of the weekend on Twitter, in conversations with the hash tag “#amazonfail,” users were discussing the fact that the e-tailer was removing the sales rankings for books that it deemed featured “adult content.” Many readers, and writers, decried the fact that Amazon appears to be removing the sales ranking for titles that feature gay and lesbian characters and/or themes. …

Whether a glitch or new policy, titles like James Baldwin’s Giovanni’s Room and Annie Proulx’s Brokeback Mountain are among the titles [that] have lost their ranking.

via Publishers Weekly:  Amazon Says Glitch to Blame for “New” Adult Policy

If the PW link doesn’t work, you can find the entire article, as well as interesting insights on the whole #amazonfail story, at writer Lilith Saintcrow’s blog. (She doesn’t buy the “glitch” explanation either.)


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